Refund policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must
be in new and unused condition, with all original tags and labels attached.

To return an item, please email customer service at support@luma3.uk to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in its original packaging and RMA Number, then mail your return to the following address:

Mind Body Goals Ltd
Attn: Returns
RMA #
Vulcan House
Foundry Street
Brighouse, West Yorkshire HD61LT
United Kingdom

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

• A 5% restocking fee will be charged for all returns.
• This returns policy is for returns where the item in in the exact original condition in in it's original packaging with all original accessories and documents. For Warranty Requests please see the relevant page on our website.

QUESTIONS

If you have any questions concerning our return policy, please contact us at: support@luma3.uk